Before You Choose a Roofer:
* PROTECT YOURSELF AND BE PREPARED...
* DON'T SIGN 'ANYTHING' UNTIL YOU'VE READ BELOW...
* ALWAYS GET ANOTHER ESTIMATE!
Within hours after a storm hits your area, so will salesman from all over the state (and often the country). For most of these salesmen, it's 'all a number's game.' They swarm in fast and furious with one goal in mind - hit the neighborhoods immediately and knock on as many doors and try to get as many signed contracts as possible before competition arrives. Unfortunately, these are the type of contractors who give our industry a bad name. Here is a list of DO'S & DON'T'S before choosing a roofing contractor and we suggest you follow them to the letter:
1.) DON'T RUSH
These guys are professional closers. Don't be intimidated. They're trained to get your signature, put a sign in your yard, and get on to the next house. So unless your roof is on the ground or water is pouring into your home, there is no hurry. Take their card and tell them you "ALWAYS get more than one bid and you will call THEM if you decide to move forward." It's not only sound advice, you'll find it will scare most away and onto the next home. Every reputable and legitimate contractor, auto mechanic, or body shop understands the importance of getting a bid before any work is done and a reputable roofing company is no different.
2.) DON'T SIGN ANYTHING
Not until your insurance adjuster confirms damage to your property. Don't be manipulated by salesmen who seem all too anxious for you to sign their contract the same day with statements like: "this agreement is only valid if we meet with your adjuster and confirm damage;" or : "before we agree to take our time to meet with your adjuster and fight for every penny, we want to be sure we aren't wasting our time and have you go with someone else." These are common tactics. Quickly thank them and show them to the door. Helping you with your adjuster without a commitment should be an opportunity to earn your trust and your business. At Texas Roof Maintenance, Co. we are more than happy to meet with your insurance adjuster on your behalf. It's our policy rather you use us or not.
"We take the position that 'IT'S OK' if you decide on another company. We feel confident that if you have anything less than a perfect experience from a competitor, you'll remember our professionalism and call on us next time."
3.) ALWAYS INSIST
That the roofer gives you an actual copy of (and not just shows you) his Liability Insurance for his company. Be sure to check the expiration dates before they start the work! If they try to wiggle out of doing so, don't be intimidated. Find another contractor. There is no reason an honest (and reputable) contractor wouldn't oblige these standard & customary procedures. Protect yourself and your property. God forbid something went wrong and you didn't get these issues covered; you may not have a leg to stand on in court.
4.) DON'T EVER
Give a contractor ANY money or even a partial payment until the job has been completed to your satisfaction; all left-over debris has been removed; and the entire area has been swept with magnets to pick up any loose nails around the property. In fact, the reasons we provide customers with references from our suppliers & distributors is to illustrate that we are well-funded and have an impeccable line of credit to advance any and all materials needed to repair your property. So, unless it's a commercial property (or you're paying out of pocket) a professional roofing company will NEVER request money up front!
5.) DON'T EVER
Release ANY money until the roofer has checked the attic to be certain the boiler, furnace and gas pipes are properly connected to avoid fire or gas asphyxiation. 70% - 80% of all roof roof replacements cause these pipes to loosen; many may be have become loosen over time without your knowledge. It is imperative you insist the roofer inspects the attic and gives you written confirmation that the pipes are secure. Reputable & professional roofing companies should have a final 'Walk-Thru' checklist to provide BEFORE they will even accept payment from you. So, before you release ANY money, insist they check & sign-off that "all pipe-connections in the attic have been checked." They should be doing this anyway to protect their own company as much as to protect your home from fire or gas asphyxiation in the event pipes loosens during a roof repair or replacement.